Booking Conditions

Thank you for booking with Sanctuary Travel Pty Ltd

Please read the following information, terms and conditions regarding your travel arrangements.

Passport and Visa Information

Please check all names provided for travel match exactly the name and spelling as per your passport identification. It is your responsibility to ensure that you have a valid passport and have obtained all relevant visas & re-entry permits. For international travel you must ensure your passport has a validity of at least 6 months validity from the date of return. Boarding may be refused by the airline or cruise line company if your documentation is not correct.

Passport Information:


It is the passenger’s responsibility to ensure they have the appropriate documentation including applicable visa(s) and a return or onward journey ticket. You may require a visa of electronic travel authorisation to enter some countries and vary depending on whether you are travelling for tourism purposes or business. In the event that you are travelling to a country that does not require a visa for Australian passport holders, you must advise if you have been arrested or convicted in respect to any offence or breach of law by contacting the embassy of each respective country. Non disclosure of this information may lead to entry being refused on arrival in certain countries. In this case Sanctuary Travel accepts no responsibility whatsoever.

Sanctuary Travel is happy to assist you in determining visa requirements wherever possible. Further information can be found on:

Visa Information:

If you are travelling to the United States you are required to register under the Visa Waiver program (ESTA) at least 72 hours prior to departure. Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the requirements of ESTA and may be required to obtain a visa.

USA Electronic System for Travel Authorisation- ESTA:

Quoted Prices

All prices are subject to availability, quoted in Australian dollars and correct at the time of quoting. Prices are subject to change and can be withdrawn or varied without notice and are only guaranteed once paid for in full.

Price changes may occur by reason of matters outside our control which increase the cost of the product or service. These variations may include currency rate fluctuations, fuel surcharges, government taxes or levies and airfare increases.

Frequent Flyer and Special requests.

When making a booking , please let us know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking.

Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee, nor are responsible for the supplier to credit you with relevant points for your booking.

Please advise your consultant of any special meal, seating, special needs or room requests.

Amendment or Cancellation Fees

Once full payment has been made, cancellation or amendment fees may apply to any changes in your travel arrangements.

Supplier Change and Cancellation Fees:

In addition to any amendment or cancellation fees charged by Sanctuary Travel, travel providers and suppliers may also apply change and cancellation fees, where a booking is changed or when tickets or documents are re-issued, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Our liability will be limited to a refund of all monies paid by you less any cancellation fees and subject to the supplier’s terms and conditions. We will only provide a refund to you once we receive the funds from that supplier.

Travel Advice

We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) for travel advice or visit their website at

You can register your travel plans with DFAT in the unlikely case you need to be contacted in case of emergency.


We recommend that you check with your doctor or nearest Traveller’s Medical Centre regarding any vaccination or up to date medical requirements for your trip. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country.

Privacy Policy

Sanctuary Travel is committed to protecting the privacy and confidentiality of the personal information that we hold. Sanctuary Travel will only collect personal information necessary for its functions and activities. Privacy of information is very important to Sanctuary Travel for further information please visit:


Sanctuary Travel acts as an agent that sells travel related products and services on behalf of transport and service providers and suppliers such as airlines, cruise, rail and coach operators, accommodation and wholesalers.

You authorise us to make all bookings on your behalf subject to the terms and conditions provided by third party suppliers. All arrangements are subject to the supplier’s transport, accommodation, tour provider regulations and conditions detailed on tickets, vouchers, travel brochures, at accommodation premises, on transport vehicles, or as advised at the time of booking

Your legal rights in connection with the provision of travel services are against the specific provider or supplier. If for any reason any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against Sanctuary Travel or any trading entities.

Governing Law

If any dispute arises between you and us, the laws and exclusive jurisdiction of the courts of Western Australia apply and you waive any right that you may have to object to an action being brought upon in those courts.


I acknowledge that I am 18 years of age or older and that I understand and agree with the above terms and conditions.